#Close accordians

Terms & Conditions and Policies for
Harmony Holistics Wirral (HHW) including
Harmony Holistics Training.

I am a full member of the Association of Reflexologists (AOR). Being a full member of the AOR demonstrates that I have a nationally recognised Diploma in Reflexology.

I am also a member of “Professional Reflexology” (PR) which is another well established, recognised members associated for qualified reflexologists.

I am also a Fellow of the Federations of Holistics Therapists (FHT). This organisation provides guidance, support and information regarding many therapies, including massage, Reiki, Indian Head Massage, Reiki and more.

I also have membership of ACHO (Affiliation of Crystal Healing Organisation). This governs and oversees members who are qualified in Crystal Healing.

I have a Level 4 Certificate in Education and Training.

As an AOR, PR, FHT and ACHO member:

I am bound by all the above organisation’s Codes of Practice and Ethics.

I follow their recommended Good Practice Policy and hygiene guidance, health and safety legislation to ensure client safety.

As a professional and highly qualified reflexologist with MAR, PRM, FHT and ACHO status, I will provide you with the appropriate bespoke treatment and support. Please see the membership logos on my website.

Generally:
I will always be adequately insured for medical malpractice /professional indemnity requirements. You can ask to see my up-to-date insurance certificate at any time.

I comply with the required Continuing Professional Development requirements which ensures my practice, and my skills are kept up to date.

I am compliant with GDPR, please see my separate Privacy Policy. Your information will remain confidential at all times. I keep data electronically so I am registered with the Information Commissioner’s Office.

My Personal Business Practice Policies:

1. The use of Face Coverings Post Covid 19.

  • I will no longer wear a face covering for every client for the foreseeable future.
  • My clients can choose if they want to wear a face covering.
  • If my client would prefer me to continue to wear a face mask for their treatment I will continue to do so.

This policy will be reviewed on a regular basis in line with Government legislation and local Health Authority guidelines. As at August 2023, little of the covid legislation and guidance is applicable.

2. Appointments

  • I have health requests of all my clients as follows:
    • If you have a cough, a fever or loss of taste and smell or have been in touch with anyone with these symptoms please contact me as we may need to postpone your appointment.
    • Questions regarding covid symptoms will be asked when doing an online consultation form prior to your appointment.
  • In return I will apply these high standards to myself. Should I feel unwell, unable to treat or it is inadvisable for me to treat, I will explain the situation to you as soon as possible before your treatment.
  • Appointments can be booked online using my booking system. If you just want to make an enquiry you can send this via my contact page, filling in the contact form.
  • My available working hours are found on HHW website.
  • Please do not arrive too early or too late for your appointment. HHW has one dedicated treatment room available, and this is thoroughly cleaned, ventilated, and then set up for the next client. HHW does not have a waiting area, so if clients arrive too early, I may have to ask you to wait in your car if I have not yet prepared the room. If you arrive too late, your treatment may not go ahead, or may have to be cut short, to enable HHW to clean and set up for the next client.

3. Fees

For therapies offered:

  • Booking your appointment using the on-line booking system full payment will be required at the time of booking. Alternatively, I can provide you with a payment link, which should be paid in full before your appointment.
  • My fees are payable in advance if booking on-line you will be required to enter your card details, which will be retained for future use. If booking in manually fees are payable in advance by bank transfer (preferred method) –my bank details provided to client on request.
  • The list of fees for each therapy are shown when you book your appointment using the “book” button on the website.
  • If Bank Transfer facility unavailable is accept card payments via a Sumup card machine via payment link, or on the day.
  • Cash can also be accepted, if card or bank transfer is not available.
  • Invoices can be provided upon request, as they are usually required for private
    healthcare providers.

For on-line training packages:
See my Terms and conditions for Harmony Holistics Training.

4. Cancellation Policy.

Therapies:

  • There is a 48 hour cancellation policy and any cancellation less than this will be charged in full.
  • My cancellation policy does not apply if you have tested positive for COVID.
  • Repeated cancellations will result in the full therapy fee being due in advance of securing another appointment, payable by Sum up payment link, if not already paid online.

I understand that there will be some circumstances where 48 hours is not possible, so this fee will be at the discretion of HHW and every attempt will be made to fairly assess the circumstances of the cancellation or non attendance.

NB. Cancellation fees are only requested (or retained if already paid) as there have been expenses incurred and to cover actual losses, for example heating and lighting of the room, pre- preparation of oils, and hire of room if appropriate. It also covers loss of income from another potential client attending that missed appointment. Less than 48 hours gives very little opportunity to replace a cancelled appointment. I don’t generally have a waiting list, as people tend to want appointments at a certain day/time, so it can prove difficult to fill cancelled appointments without this 48 hour notice period.

Training courses:

Please see my terms and conditions (including cancellation policy) for all training courses.

7. Vouchers.

  • I supply the option to buy vouchers for treatments. These may be given as gifts. The vouchers are paid for in advance of the treatment by Bank Transfer or Sum-up payment link.
  • These treatments can be booked during my normal working hours with no restrictions.
  • Where an appointment is booked and missed, my cancellation policy above will apply, and a proportion of the treatment will be deducted from any remaining balance left on the voucher.
  • These vouchers are non-refundable but you can gift them to someone else, with the recipient’s agreement in writing.
  • These vouchers are required to be used within 6 months of the voucher issue date (the expiry date will be clearly stated on the voucher). No exchanges can be made for cash.

8. Use of background music.

  • I only play Royalty free music within my business and therefore I am not required to have The Music License. Unless you are in your own home, I am unable to play your preferred music selection.
  • If you or your child are sensitive to certain music or sounds please let me know and we can find an appropriate alternative or maybe not play any music at all.

9. Provision of therapies.

  • I offer a variety of therapies, some in combination. For example Reflexology and a back, neck and shoulder massage. You should discuss your requirements with HHW, as not all combinations are listed on my website. Each treatment will be tailored to your individual needs.
  • There is just one small dedicated treatment room available so it is only possible to treat one person at a time.

10. Equipment used:

  • Depending on the treatment you have selected HHW may use a massage couch, a padded Lafuma reclining chair, a forward-facing massage chair, or a seated chair. Your comfort is of the upmost importance, so please let HHW know if there is any preferred equipment you want to use. If you are struggling with mobility or injury and lying flat or a seated position is difficult, please let HHW know, and we can adapt treatments accordingly.

11. Complaints Procedure.

  • Should you be unhappy with any of the services your have received from Harmony Holistics Wirral (HHW) you should contact HHW immediately clearly
    stating your complaint and how you wish it to be resolved. This should be sent via the contact page on the website.
  • HHW will acknowledge your complaint within 5 working days.
  • HHW will investigate your complaint, contacting anyone who may have been involved or have witnessed the circumstances of the complaint and gathering any necessary information to help resolve the complaint.
  • HHW will reply to your complaint in writing within 10 working days of receiving your complaint.
  • Should the matter be unresolved, an independent third party will be invited to review the complaint, investigation conducted and make an independent decision as to the validity of the complaint and if the response was appropriate and
    acceptable.

These Terms and Conditions were last updated 29/01/2024